The intelligent layer between your software and the work it should be doing.
Caprock connects the tools you already run (Buildium, Rentvine, RingCentral, Teams) into one system that answers leads, triages and dispatches maintenance, and runs renewal campaigns, with your team approving what matters.
966+ leads answered 81 work orders dispatched 592 tenants texted in one afternoon
Your request has been sent to a vendor. They'll reach out to schedule a visit.
Already running in production.
Real results from an active client in Lubbock, Texas. Details anonymized.
Leasing
Live since March 2026Average response to every inbound lead, 24/7
Leads answered, nights and weekends included
Lead-to-tour conversion
Tours booked automatically
Maintenance
Live since September 2026Dispatch decisions made by the team with one tap in Teams
Of Alfred's proposed vendors approved as-is
Work orders created in Buildium and sent to vendors automatically in the first three weeks
Dispatches the team declined, so nothing went out without their say-so
Lease renewals
October 2026Tenants texted in a single afternoon
Households answered within 24 hours
Median time to a tenant's reply
Replies sorted and acknowledged automatically
Want numbers like these for your portfolio?
A 30-minute call. We'll map one workflow and show you what it would take to automate it.
Proven modules for the work that eats your week.
Alfred, Caprock's AI assistant, does the busywork inside your existing tools. Your team keeps the final say.
Instant lead response
Replies the moment a lead lands, books tours, notifies current tenants of showings, and logs every lead.
Maintenance triage and dispatch
Reads each request, flags emergencies, texts tenants troubleshooting steps for simple issues, and proposes the right vendor. Your team approves with one tap in Teams. Alfred then creates the Buildium work order, notifies the vendor, texts the tenant, and updates the request status.
Lease renewals by text
Reaches every tenant with an expiring lease, sorts replies (renewing, moving out, transferring, unsure), acknowledges each one, and hands your team a clean follow-up list and a daily digest.
Tenant follow-through
Scheduled check-ins on self-service fixes, automatic close-out when the tenant confirms it's fixed, and a heads-up to your team when someone needs a person.
Phone routing and missed-call text-back
Every caller gets a response, even after hours.
Plus a daily work-order summary in your inbox, so nothing goes stale.
How a dispatch works
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1
Tenant submits request
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2
Alfred triages it
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3
Team approves in Teams
HUMAN STEP -
4
Work order created in Buildium
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5
Vendor notified
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6
Tenant updated
Your team stays in the loop on every dispatch. Alfred does the paperwork.
Guardrails first, automation second.
The biggest worry about AI in property management is a wrong text to a tenant or a job sent to the wrong vendor. Here's how we prevent it.
A person approves every vendor dispatch.
Built-in checks: if information doesn't match (like a vendor's email on file), Alfred stops and alerts your team instead of guessing.
Every action is logged with who, what, and when.
Your data stays in your own systems, handled by someone with a cybersecurity background.
A connective layer, not another platform to learn.
We map your stack
We sit with your team, learn the workflows, and find exactly where hours leak out of the day.
We build the layer
Proven modules, tuned to your properties, your vendors, your tone, and your rules.
You stay in control
Everything runs inside the systems you trust, with full visibility and a human override on anything that matters. We don't replace your software or your vendors — you keep both. We just remove the busywork between them.
Property management teams.
Cover more doors without adding headcount. Faster responses, fewer dropped threads, calmer weekends.
Also helping brokerages and investors with lead response.
Questions
Do we have to switch software?
No. Caprock works inside Buildium or Rentvine, RingCentral, Teams, and email.
What if the AI gets something wrong?
Anything high-stakes goes to a person first, and built-in checks stop a send when something doesn't add up.
How is it priced?
A monthly retainer per module, with bundles available. No per-seat software licenses.
Who builds it?
Kellen does, personally. See About.
Veteran-owned
Built by an operator who writes the code.
Caprock Automation is a veteran-owned firm founded and run by Kellen — a hands-on builder who writes the production JavaScript and Python behind every system we ship.
Kellen's background is in intelligence and cybersecurity — years spent turning raw, messy signals into reliable, high-stakes decisions under pressure. That same discipline is exactly what Caprock brings to your back office: rigor, careful handling of your data, and systems built to be trusted.
He builds the multi-source data pipelines, extraction logic, and API-orchestrated tooling that connect your systems, and integrates the Anthropic Claude API and other LLM tooling directly into real workflows — with a clear-eyed view of what AI does well, where it fails, and how to deploy it safely.
Texas Tech University, B.S. International Economics · Defense Language Institute · Based in Lubbock, Texas